Orion Escapes Privacy Policy
At Orion Escapes, we are dedicated to providing unforgettable experiential travel and astro-tourism services. We understand the importance of protecting your personal information and are committed to handling your data with care and transparency. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our online platform and services, including curated astronomical observation tours, luxury stargazing retreats, space-themed educational excursions, aurora borealis expeditions, cosmic photography workshops, and remote observatory access programs.
Information We Collect
We collect various types of information to provide and improve our services, communicate with you, and enhance your experience with Orion Escapes. This information may include:
- Personal Identifiable Information (PII): This includes details such as your name, email address, postal address, phone number, date of birth, passport information (for international travel), and payment information (e.g., credit card details). We collect this when you book a tour, register for an event, sign up for our newsletter, or contact us directly.
- Travel Preferences and Health Information: To ensure a comfortable and safe experience, we may collect information about your dietary restrictions, physical limitations, medical conditions relevant to travel, and specific interests related to astro-tourism. This information is collected with your explicit consent.
- Usage Data: We automatically collect information about how you access and use our online platform. This may include your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. This helps us analyze website traffic and improve our platform's functionality and user experience.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our online platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
We use the collected information for various purposes, including:
- To Provide and Manage Services: To process your bookings, arrange travel logistics, personalize your tour experiences, and provide customer support.
- To Communicate with You: To send you confirmations, updates about your bookings, newsletters, marketing and promotional materials (with your consent), and respond to your inquiries.
- To Improve Our Services: To understand how our online platform is used, identify trends, personalize content, and develop new tours and offerings.
- For Security and Fraud Prevention: To protect our online platform and services, detect and prevent fraudulent activities, and maintain a secure environment for all users.
- To Comply with Legal Obligations: To meet legal and regulatory requirements, such as tax and reporting obligations, and to cooperate with law enforcement when necessary.
Disclosure of Your Information
We may share your information with third parties in the following situations:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing our services, such as payment processors, travel partners, accommodation providers, and IT or marketing service providers. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Partners for Joint Ventures: In some cases, we may collaborate with other entities to offer specialized tours or services. In such instances, we may share necessary information with our partners to facilitate the delivery of these joint offerings, with your consent where required.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Data Security
The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure server access. Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (Right to Be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Orion Escapes
789 Galaxy Way, Suite 200,
Vancouver, British Columbia,
V6B 1P7, CANADA